HELP! Chat with us!
Struggling? We're here to help!
We don't want you to struggle. We have an extensive knowledge base - covering many Vacancy.care features and topics - which you can access 24/7 if you'd like to learn how to use a new feature, or you're just starting out and need a little guidance to get you on the right track.
Chat with us!
You can also ask us questions directly through our chat service. Look for the blue chat icon in the bottom right-hand corner of the screen.
Come and say hello!
How does the support chat identify me?
In the top-right corner of Vacancy.care there's a drop-down field that notes your service. Chat identifies you based on the service you select. Therefore, if you operate more than one service and change the service in the drop-down menu, chat will recognise this change and adjust accordingly. This way, the responses are customised to individual services.
If the drop-down filter is set to all centres, Chat will identify your user and only link to an individual service if the user is the recognised primary user for that service.
**TIP - if you're reading this, you've successfully located the knowledge base! We invite you to explore further!