Best practices > gather feedback after a tour of your service
Want to get the most out of Vacancy.care?
More benefits with less work...? Follow these best practice guidelines.
Getting feedback from families who've recently toured your service is invaluable on a number of levels. You'll have a clearer idea of whether the family plan to enrol with you, but more importantly, this information provides an all-over bigger picture.
Feedback collected after a service tour - positive or negative - can be used to better the quality of the service. See where the perceived strengths and weaknesses are, which allow you to make adjustments to the service - and also the tour. Whether this means identifying areas that could do with some extra work, or, admitting that not every staff member is a natural-born salesman, enticing new families to enrol with their knowledge and wit (some are better than others - feedback may help uncover this).
On the other hand, you may get incredible, glowing feedback which will be great to share at the next staff meeting to boost team morale!
The tour feedback request is automatically sent to a family after they've completed a service tour. It's one of Vacancy.care's great automated features! The family will even receive a reminder or two if they don't respond - because their feedback is too important to ignore!
**TIP - so you don't miss out on this important feedback-gathering feature, ensure you always book a service tour through Vacancy.care. Even if a family call to book a tour, record a valid email address and log their tour booking - to ensure they automatically get followed-up afterwards.
To read submitted tour responses at any point, go to the main menu > parent reviews > tour feedback.