Vacancy.care features comparison
Features offered within Vacancy.care - free model versus premium models.
Vacancy.care offers both a free and premium model of our occupancy and sales solution. The same great system, with extra features available in the premium model. Compare below to see which best suits your service.
| Free | Premium | Notes | |
| Multi-channel CRM with opportunity tracking |  |  | - Website - Walk-in - Phone - Social - Referrals & lead Services Capture, store, track and report on the channels that work for your service. *Automated integration available for Vacancy.care. |
| Website forms - enquiries and waitlist | Basic |  | Customisable forms for your website to capture information into Vacancy.care. |
| Waitlist management | Basic |  | - Smart filters - Smart wizard - Internal & external waitlists - Auto parent updates Premium model contains advanced features, including time-saving waitlist management and parent updates. Filters and smart wizards assist with waitlist choices and automating offers. |
| Sales + Opportunity Pipeline Tracking | Basic |  | Detailed pipeline reporting. See your total pipeline. View key stages. |
| Family Profiles |  |  | Parents, children & opportunities linked together. Including notes, history and all communication, stored in the one easy place. |
| Real-time vacancy updates |  |  | Displays on your website the rooms and days with vacancies |
| Family portal & opt-out | - |  | Save time chasing families with a family portal. In real-time families (*new leads and enrolled families) can update their preferences, add or change information, add themselves to your service waitlist, or opt-out entirely. |
| Stand-alone CRM login & preferences |  |  | Secure & self-managed. |
| Auto-responses & real-time status | - |  | Automated offers of care and responses. Save time knowing which leads to further follow-up, and which to leave. Place effort into those that are interested. |
| Real-time tour bookings & appointments calendar | - |  | Website plugin. A real-time tour booking calendar that engages parents 24/7. |
| Family reminders & follow-ups | - |  | Automated email & SMS reminders with templated responses. |
| Provider alerts & tasks | - |  | Get an email alert as soon as you have a new enquiry, including follow-up tasks in your my tasks calendar. |
| Family contact history | - |  | ALL family history and communication stored - across all children - in the one easy-to-access profile. Everything logged - calls, emails, notes, SMS, tasks & opportunities. |
| Unlimited family records | Limited |  | Vacancy.care comes with the ability to store, track and report on an unlimited number of records for your service, while the free CRM is limited to 500 records per service. |
| Users | Limited |  | Vacancy.care offers unlimited users, while the free CRM limits the users to one. |
| Multiple centres | - |  | For services with multiple centres, Vacancy.care enables individual services to be linked accessed via one account. Users with administrative access can switch between the different centres, and they have the ability to view all centres. |
| Online offer management | - |  | - Automated email offers - Set expiry options - Automated family reminders & tasks - One-click via waitlist smart wizard - History tracking & stage progression Reminders, formal acceptance, time expiry & task automation. |
| CRM user task management | - |  | CRM users have their own personalised calendars, reminders with automated tasks and central management overview. |
| Vacancy availability matching | - |  | Automatically match your room vacancy with prospective children |
| Group accounts & multiple logins | - |  | With Vacancy.care you can assign multiple CRM logins to sales and customer staff with group or director/owner reporting across roles & services. |
| Parent surveys, ratings & referrals | - |  | - Parent/customer satisfaction surveys - NPS surveys - Positive parent reviews Do you survey parents regularly? Catch gripes early before they become issues with monthly satisfaction reviews. Positive reviews are marketing opportunities and referrals become your next enrolled families. NPS (or, net promoter score) survey is a simple way to regularly rate how likely someone is to recommend your service. |
| Parent feedback | - |  | - Lead enquiry opt-outs - Real-time Tour feedback - General feedback opt-out Do you currently collect unsuccessful leads and tour feedback for improvement? |
| Advanced email & SMS communications | - |  | Customisable addresses and approaches. |
| Advanced reporting | Limited |  | - Sales pipeline report** - Activity report** - Daily opportunity report - Stalled opportunities report - Overview report - Leads conversion report - Conversion summary report - Daily conversion report **Reports available within free CRM. |
| Advanced automation | - |  | Automated features offer time-saving benefits across multiple areas of Vacancy.care. - Offer and acceptance process - Waitlist - Tours - Tasks |
| Marketing Campaigns | - |  | - One-off or recurring - List management - Automated unsubscribed - Email & SMS (credits extra) - Planning & mail options Manage entire marketing campaigns in one place. From planning to execution, unsubscribes/privacy, tracking and reporting. |
| Custom digital enrolment | - |  | Turn your paper processes into digital. |
| Sales activity tracking | - |  | Sales & marketing help can be tracked for activity efforts |
| Advanced parent tracking | - |  | Action & behaviour tracking with automated progression coming for Vacancy.care. |
| Child ratio maximiser | - |  | Be alerted in real-time with extra places or staff. |
| Extra bookings app | - |  | Companion Parent app to improve absence notifications & extra bookings with a unique parent share service. |
| Integration API’s available | - |  | API’s (allows external apps to connect) for real-time integration with your systems, such as enrolment and vacancy. |