FAQ's

FAQ - iframe customisation Question Is it possible to customise - using iframes - certain forms to match the branding of our existing website? Answer Yes. C ustomisation, through  iframing is available to use in conjunction with Vacancy.care. Chat...

FAQ - Security access to accounts   Question Can there be customised access to different people across a group? For example, a CEO needs access to all accounts, while an area manager may only need access to 4 accounts and a director need only acce...

FAQ - the dollar value of an opportunity   Question How is the "value" of an opportunity calculated?  Answer This value is calculated automatically using the amount entered in room rates. This can be manually adjusted inside the opportunity, to ap...

FAQ - SMS packs Question Is there an additional cost to accessing Vacancy.care's SMS feature? Answer Yes, the SMS package is an additional subscription cost of $35 for 500 credits per month. Question Does the unused portion of the SMS package au...

FAQ - Occupancy CRM newsletter Question Who receives Childcare News, the monthly newsletter? Answer Childcare News - packed full of current childcare industry news - is provided at the beginning of each month to services that subscribe to the New ...

FAQ - Web tools Question Is it possible to customise the web tool buttons available through Vacancy.care? Answer Yes. The buttons that appear on your website - like, Tour Booking, Enquiries, Childcare calculator - can be customised to match yo...

FAQ - Integration with CCMS Question Can Vacancy.care integrate with other CCMS systems? Answer Yes, although some systems may require some customisation depending on the level/type of the data they wish to integrate. It's a case by case basis, ...

FAQ - Reporting   Question What if we want data reports from fields that aren't on this demo CRM? Answer We can customise the reporting field to report on any data points within the system. Let us know your requirements, so we can set them as defa...

FAQ - Can we use programs like Mailchimp? Question For email marketing, can we use MailChimp instead? Can it be set up in Vacancy.care? Answer Via Vacancy.care, you have the ability to export a list that can be used with any platform, including Ma...

FAQ - Campaigns Question What is a campaign? Answer In Vacancy.care, a campaign refers to an email campaign. Using a selection of criteria, you can target specific leads (or opportunities) and create a campaign to send to those leads. Create a cam...

Users Question Does Vacancy.care support multiple users? Answer Yes, multiple users are available. Question Is there a Primary user? Answer Yes, there is a designated primary user assigned to each service. Question If there are multiple users with...

FAQ - Reviewing previous leads Question When a lead is updated to withdrawn or a lost opportunity, is there a way to access again in future if needed? Answer Yes. If a lead stage is updated to withdrawn or lost opportunity you can still historical...

FAQ - Reminders Question Is it possible to get reminders by email for scheduled tasks? Answer Yes. Reminders can be set-up so email notifications are received.

FAQ - Adding a child to the waitlist Question How do you add a child to the Waitlist? Answer Children can be added to the waitlist directly from the Waitlist page. The way to achieve this is dependent on the situation - For new families -  Select ...

HELP! Chat with us!   Struggling? We're here to help!   We  don't want you to struggle. We have an extensive knowledge base - covering many Vacancy.care features and topics - which you can access 24/7 if you'd like to learn how to use a new featur...

FAQ - Emailing through Occupancy CRM Question Can you email directly through Vacancy.care? Answer Yes, you can send emails from within a family's profile. Look for the envelope icon within the family profile pop-up window. Start at the Families p...

FAQ - Updating rooms and prices   Rooms set up and rooms prices When creating an opportunity, Vacancy.care pre-populates the opportunity with information matching the child's age (as of their care start date), with the age group of the room.  The ...

FAQ - New Leads   Question How is my service notified of new leads from Vacancy.care? Answer When a service receives a new lead through Vacancy.care they are notified in two ways. Firstly the primary user receives an email notifying them of the le...

Do you want to access your Vacancy.care CRM account but have forgotten your password? Here are the steps to reset your password.  From Vacancy.care CRM  login page 1. Click on Forgot Password link. 2. Enter your email address into the User Name an...